SMS terms — Yahora

The program

Yahora Concierge sends customer-care SMS for Miami family shops that use Concierge or Pair. It's booking confirmations, changes, and cancellations, plus replies to your call or text, in English and Spanish. It is not bulk SMS. It is not autodial. It is not a promo list.

Concierge never invents a price or an ETA. The owner stays in control. No promised bookings — coverage for the calls the shop can’t take.

Who they come from Messages come from that shop’s Yahora Concierge number — a number set up for that shop — not from a blast list. The first approach is a call on the shop’s public number. Concierge may continue by text with the booking confirmation or the questions needed to schedule.

Message types Booking confirmation, reschedule, cancellation, a reply to your missed call, and — for the shop owner only — Yahora's initial setup (wizard) messages.

Frequency Message frequency varies; it's typically only in response to your call or text, or about a specific booking.

Cost Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

STOP Reply STOP to cancel. STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT also work.

HELP Reply HELP or INFO for help. You can also email [email protected].

Consent

By calling the shop’s public number, you may receive a text about that call and the booking questions that follow. Before sending the first text, Concierge typically confirms your number back to you on the call itself. If you text the Concierge number, you are asking to continue that conversation.

This is conversational customer care, not marketing. We don’t buy lists. We don’t text people who didn’t contact the shop. You can stop anytime with STOP.

Shop owners start their own consent by texting Yahora's setup number to configure their shop's hours, services, and calendar; that consent is for that shop's texts only — it is not passed to another business or to lead generators.

Mobile numbers

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. We don’t sell mobile numbers. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

How we handle that information is in the privacy policy.

STOP, HELP, and START

STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT): we confirm the opt-out and send no further Concierge texts from that number unless you opt in again — for example by calling again and continuing, or by texting START.
HELP or INFO: a short help reply, with how to cancel and how to email us.
START: where that number supports it, opt back into that shop’s Concierge program.

The keywords STOP and HELP are written in English — that is what carriers require — even if the conversation is in Spanish.

Language

Miami already calls in both. Concierge answers in English and Spanish. This page does too.

What this program is not

No bulk SMS.
No autodial.
No promotional blasts from this program.
It does not replace Booksy or the shop’s public number. Yahora is the front door.

Contact

Yahora. Guilherme Gomes. [email protected].

Privacy: getyahora.com/privacy.

Ya + ahora. Questions: [email protected]. Privacy · SMS terms.

Draft for Twilio Trust Hub / A2P 10DLC. Not a lawyer review.